How can we help?
Most answers are right here. If not, we reply on WhatsApp within the hour, 8 a.m. to 10 p.m.
Gift cards
Do I need an app?
No. Open the gift link and add it to Apple Wallet or Google Wallet. The app is optional for managing all your cards.
How do I use my gift card?
Show the QR code from your Wallet or the app at the till. The cashier scans it on Dowo POS.
Can I spend it in parts?
Yes. The balance updates in your Wallet after every purchase.
How long is it valid?
12 months from purchase unless the business states otherwise. We remind you 30 and 7 days before expiry.
I lost my link or phone.
Log in with the phone number or email it was sent to and it's in your account. Cards can be re-issued to a new device.
Can I get a refund?
Unused cards can be cancelled within 14 days of purchase. Once claimed, cards are non-refundable and not exchangeable for cash.
What if the business closes?
We refund the unused balance or offer a Dowoly Card of the same value.
Is my payment safe?
Payments are processed by licensed payment providers. We never store your card or MoMo PIN.
For businesses
When do I get paid?
You're paid when the card is sold, not when it's spent. Funds settle to your Dowo wallet minus commission, with a statement for every period.
What if a card expires unused?
Unredeemed balances after expiry are handled under the breakage terms in your Dowoly agreement. You'll see breakage in your gift card dashboard.
Can I sell at my counter too?
Yes. Issue a gift card at the Dowo POS for walk-in buyers and print it or send it by SMS. It behaves exactly like a card bought online.
Can I limit cards to some branches?
Yes. In gift card settings, choose the branches where cards are valid. Customers see the list before they buy.
Talk to a person.
Report fraud or a lost card
We can freeze a card instantly and re-issue it to your verified number.